1. Check Who Is Behind the App
An app or brand name may differ from the legal provider. Find the company named in the app, provider website, and loan documents. Then compare that identity with current SEC records and advisories.
2. Registration Is Not the Same as Lending Authority
Use the SEC's current lending and financing company pages, lists, and advisories together. A name match alone is not enough.
3. Where to Complain
Save the agreement, receipts, messages, and screenshots. Use the provider's official complaint channel first when the regulator requires it.
4. Official Sources
- SEC: Lending and Financing CompaniesCompany authority, online lending platforms, advisories, and SEC guidance.
- SEC: Lending and Financing Company FAQsCompany registration, Certificate of Authority, and complaint guidance.
- NPC: Amended Loan-Related Data GuidelinesCurrent explanation of the 2022 amendments to NPC Circular No. 2020-01.
- National Privacy Commission: Filing a ComplaintOfficial process for personal-data complaints.
- BSP Consumer Assistance ChannelsSecond-level complaint routes for BSP-supervised institutions.
5. Frequently Asked Questions
Is an SEC company registration number enough to prove a loan app is authorized?
No. Primary SEC registration gives a company legal personality, but does not by itself authorize lending. SEC guidance says a lending company must also obtain a Certificate of Authority.
Does an app-store listing prove that a lender is authorized?
No. Match the app or platform name to the legal provider, then check current SEC records and advisories for that provider and platform.
Where can I report misuse of contacts or personal data?
The National Privacy Commission accepts formal complaints about personal-data processing. Its current filing page provides the required form and submission steps.
When should I complain to the BSP?
Use the provider's complaint channel first. BSP's Consumer Assistance Mechanism is a second-level route only for complaints involving BSP-supervised institutions.
For broader orientation, read the Loan App Safety Guide. For final-offer checks, use Before You Apply.
